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Process

Six steps. No surprises.

You see progress at every stage and know what you’ll receive before it starts.

  1. 1

    Discovery

    We learn your operation, users and constraints.

    • Scoped requirements
    • Workflow map
    • Fixed-scope proposal [to confirm]
  2. 2

    Design

    We shape flows and screens before writing code.

    • Clickable prototype
    • Data model
    • Integration plan
  3. 3

    Build

    We ship in short cycles you can see and use.

    • Fortnightly demos [to confirm]
    • Progress dashboard
    • Early access build
  4. 4

    Test

    Real users, real data, real network conditions.

    • Test report
    • User acceptance session
    • Fix list closed out
  5. 5

    Deploy

    Careful cutover with training on site.

    • Go-live plan
    • Staff training
    • Data migration
  6. 6

    Support

    We stay on after launch.

    • Helpdesk access
    • Monitoring
    • Roadmap reviews

Support after launch

Essential

From $120 / month

Response next business day

Mon to Fri, 8:00 to 17:30

Helpdesk by email, WhatsApp and phone · bug fixes · monthly backup check · 2 hours of small changes

Popular

Business

From $350 / month

Response within 4 business hours

Mon to Sat, 7:00 to 20:00

Everything in Essential · priority queue · on-site visit each quarter · 8 hours of changes · monthly usage report

Critical

From $800 / month

Response within 1 hour

24/7 on call for outages

Everything in Business · 24/7 incident line · monitoring and alerts · 16 hours of changes · named account lead

Indicative monthly rates in USD, billed in UGX at the day’s rate. Work outside the plan from $35 per hour. Final pricing depends on the size of your system.

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